No one is born a sales person. No one has a special gift that makes customers buy products/services. Everyone can however, learn how to sell successfully. By learning to communicate with customers, build lead lists, and sell the company’s services with authority, anyone can be a successful sales person. With our Top 10 Sales Secrets course, participants will discover the specifics of how to develop the traits that will make them successful sales people and how to build positive, long lasting relationships with their customers! Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology. Course Outline Module One: Getting Started Module Two: Effective Traits Assertiveness Emotional Intelligence Solve Problems Close Case Study Review Questions Module Three: Know Clients Research Customer Values Customer Needs Anticipate Needs Case Study Review Questions Module Four: Product Know Your Product Believe in the Company/Product Be Enthusiastic Link Product to Customer’s Values Case Study Review Questions Module Five: Leads Sift Leads Time vs. Cost of Pursuing Leads Let Go of Leads Going Nowhere Focus on Positive Leads Case Study Review Questions Module Six: Authority Develop Expertise Know Your Competition Continue Education Solve Customer Problems Using Authority Case Study Review Questions Module Seven: Build Trust Testimonials Be Transparent Be Genuine Take on Customers’ Point of View Case Study Review Questions Module Eight: Relationships Listen Actively Communicate Often Rewards Build New Relationships Case Study Review Questions Module Nine: Communication Be Prepared, Not Scripted Use Humor Be Yourself Thank and Reward Case Study Review Questions Module Ten: Self-Motivation Value Your Work Reward Achievements Focus on Success Do Not Procrastinate Case Study Review Questions Module Eleven: Goals SMART Goals Long-Term Goals Short-Term Goals Track and Modify Case Study Review Questions
