Advantage is our plan that includes unlimited phone support, preventative maintenance performed by our factory-trained technician team, online training and a discount on emergency service calls. Please note that no preventative maintenance can be performed outside the USA. Priority Phone Support Our team of factory-trained technicians can assist you with the following types of issues over the phone: Machine initialization issues Error codes Communication issues Cut quality issues Intensifier pump issues Controller issues Cutting head issues Abrasive flow issues Motion issues Note: Software or Machine operator training, software setup or re-installation of software is not part of phone support. The included software training hours can be used for software training or re-installation of software. Preventative Maintenance One of our factory-trained technicians will visit your facility to perform our 24-point Smart Program – Preventative Maintenance. Click here for more details. Annual preventative maintenance keeps your system in good working condition and helps to identify problem areas that need to be addressed. This will help to avoid costly down time. Software Training Using TeamViewer, one of our technicians will provide up to 5 hours of software training on WardCAM or IGEMS. This time must be scheduled in advance with our service planning team in 1 hour increments. Emergency Service Call Discount Up to 2 emergency service calls will be done at the standard rate during the year. Emergency calls are done within 24 hours of request (subject to technician availability) and are charged at a premium rate versus standard service calls.
