Essential is our annual plan that gives unlimited access to our telephone support. Priority Phone Support Our team of factory-trained technicians can assist you with the following types of issues over the phone: Machine initialization issues Error codes Communication issues Cut quality issues Intensifier pump issues Controller issues Cutting head issues Abrasive flow issues Motion issues Note: Software or Machine operator training, software setup or re-installation of software is not included in this Support Package. Please purchase an online training session on CNCShop for assistance with your software or training: https://cncshop.com/collections/wardjet-support-plans Essential also includes 1 free upgrade to emergency service on a service call during the year. Emergency calls are done within 24 hours of request (subject to technician availability) and are charged at a premium rate versus standard service calls. Frequently Asked Questions
