The ServiceNow Platform Implementation course is for customers, partners, and employees in technical roles such as Implementer, Technical Consultant, Architect, and System Administrator who implement ServiceNow platform functionality and applications. ServiceNow Platform Implementation Training Benefits In this course you will: Judge accuracy, clarity, feasibility, and size of customer requirements. Recognize, understand, and apply the primary platform building blocks to satisfy common requirements. Examine the architecture – regardless of the product lines, the platform building blocks are the same. Design solutions that are supportable, maintainable, and upgradable. Become familiar with common design patterns and configuration principles that maximize supportability, maintainability, and upgradability for long-term customer success. Practice developing design solutions for customers that comply with common ServiceNow application design patterns and technical best practices. Implement common tasks included as part of the initial setup of customer instances, including loading foundational data, CMDB and integrating with LDAP Directory Servers. Apply experiences working as part of a scrum team in classroom simulations to accelerate the process of assimilating within actual ServiceNow implementation teams. Prerequisites: Either Complete ServiceNow Administration Fundamentals (SNAF) Trainingor Completed Certified System Administrator exam (high-stakes) AND Completed the on-demand self-paced Get Started with Now Create course ServiceNow Platform Implementation Course Outline Learning Objectives Module 1: Overview of Now Create Objectives Recognize ServiceNow product offerings and associate customer needs with product offerings Identify the different Now Create phases Discover success packs and assets Describe a typical project flow and understand how the methodology fits Activities and Labs: Lab 1.01 - Explore the Now Create Portal Module 2: Initiate Objectives Initiate phase overview Explain roles and responsibilities Describe the current architecture Identify the implementation team Discover and prepare the Kick-Off meeting Activities and Labs: Activity – Kick-Off Meeting discussion Lab 2.01 – Create an Implementation Dashboard Module 3: Plan Objectives Explain Agile board and how to plan and track sprints and stories Practice various instance configuration tasks Integrate ServiceNow with a Directory Server to manage authentication and user data State how you can drive a high quality solution with Architectural and Technical governance Describe CSDM Import structured data into an instance using Transform Map Activities and Labs: Lab 3.01 – Agile Planning and Tracking Activity – Class Discussion: Requirement Workshop Lab 3.02 - Security Admin Group Set up Lab 3.03 - Configure LDAP Authentication and Data Population Pick one: Lab 3.04 -Configure CMDB and Load Data Lab 3.05 - Import Foundation Data Module 4: Execute Objectives Identify building blocks used in platform and custom applications Design solutions to maximize system quality attributes Use ServiceNow development tools to improve efficiency Explain deployment process and security operations for scoped vs. global applications Apply lessons learned to complete a mini-implementation Use Agile project management Sprints to segment and organize work Labs and activities: Lab 4.00: Activity: Sprint Planning Lab 4.01: Build HHD Application Lab 4.02: Add Delegated Developers Lab 4.03: Activity: Mini-implementation Module 5: Deliver Objectives Identify code deployment methods Test and UAT Explain the importance of process user training and change enablement Apply lessons learned to complete the go-live Activities and Labs: Activity – Go-Live Module 6: Close Objectives Identify reporting project benefits Plan on how to stay up to date with most current version of ServiceNow Ensure user awareness and training Explain the project close down Labs and activities: None
